Personal contact remains the key to good communications in the flatter organisation.
For 40% of managers, face to face communication has increased and 66% spend more time in meetings
—but the effectiveness of the communication has not improved.”
-
Chartered Management Institute


We offer three core programmes that deal directly with improving interpersonal communication in organisations:

  • Getting Results without Authority™
  • Win-Win Negotiating
  • Focus on Influence

GETTING RESULTS WITHOUT AUTHORITY™
This is our flagship programme based on over 30 years of research and practical experience in over 70 countries. This course is designed to help individuals and organisations to survive - and thrive - in matrix and project based organisation structures where authority does not work. as people have to get things done through others who work in different departments or organisations; who do not work directly for them; and who are, in many cases, in a more senior position. Over a typical 2 day workshop, participants learn to analyse situations and choose the most appropriate and effective approach from a range of options. In the words of the British advert for Ronseal products: "It does what it says on the tin."

Clients for Getting Results Without Authority™ include: Airborne Oil & Gas, Borealis, Qualcomm, NXP Semiconductors, Novaled, Cisco, Gulf Oil, LHS, BT, Tyco, Continental Tyres, Amadeus, ISP, Eurocontrol, Coventry University, Northumbria University and Becton Dickinson.



For more information on the course and the book, call me, or visit the dedicated website www.gettingresultswithoutauthority.com.

***AVAILABLE AS A WEBINAR SERIES. For more information click here or contact me direct.

AVAILABLE IN AUSTRALIA through licensee Hargraves Institute. For more information, click here.

AVAILABLE IN DUTCH through licensee Frank Garten BV - call for more details or contact Frank direct


WIN : WIN NEGOTIATING
Conflict is inherent in business situations: the inevitable consequence of perceived inequities in emerging situations. Dealing with differences before it becomes destructive is essential for effective working. Our workshops look at the process and skills for achieving win:win results through principled negotiation, based on the work of Chris Argyris, Fisher and Ury and our 30 years of experience.

Conflict is inherent in business situations: the inevitable consequence of perceived inequities in emerging situations. Dealing with differences before it becomes destructive is essential for effective working. Our workshops look at the process and skills for achieving win:win results through principled negotiation, based on the work of Chris Argyris, Fisher and Ury and our 30 years of experience.

Usually run as a two or three day workshop, we design specific applications to reflect the situations experienced by participants: e.g.
Borealis (Europe/Americas) - a three day workshop specially designed for the Polyolefin sales team and the Procurement function;
BT Operate (UK) - a workshop for BT's OpenReach division to help the managers deal with difficult situations caused by their matrix structure and work pressures.
Sue Ryder Care (UK) - a workshop developed for Sue Ryder Care to help managers negotiate win-win outcomes in internal conflict situations.
Statoil (Norway) - A four day programme developed for different groups, including a special version 'Negotiating by Telephone' for oil traders.

Feedback from clients:
“The best negotiation course on the market” - BP Exploration
“The highest evaluation scores ever on an internal training course.” - Statoil
"Our business communication and negotiation training is really fantastic and has been perceived as one of the best negotiation trainings in the past years" - Borealis


***AVAILABLE AS A WEBINAR SERIES. For more information click here or contact me direct.

FOCUS ON INFLUENCE
The programme is for individuals who wish to raise their mastery of interpersonal skills to a higher level, are prepared to subject their own behaviour to critical examination and are motivated to increase their effectiveness in working with others.
It is an intensive 3.5 day residential personal development programme which is a core communications programme for Philips, NXP Semiconductors, Umicore, Huntsman and Masterfoods.

Courses can be run in English, French, German and Dutch and include an online 360° questionnaire on personal influence behaviour