Books and references

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Problem solving and decision making are essential tools for everyone in a mangement position, and with the increasing use of team working it is now becoming a skill that all employees need to develop. This book will help you become much better at analysing problems of all kinds and determining the best course of action to take.

Using models that are well researched and empirically sound, the book gives the reader an insight into their own personal and preferred style in approaching and solving problems, and provides helpful advice on how to workwith people whose preferred styles and approaches are quite different.

Packed with exercises, case studies, checklists and examples drawn from real work situations - including customer service, quality improvement, innovation and change management — Ready-Aim-Fire Problem Solving offers a highly practical and entertaining approach to a fundamental skill in today's workplace.

"Ready-Aim-Fire in action means using a template as a guide to problem solving, not following cast-iron rules that may not be appropriate for the situation" John Mulqueen, Irish Times

"The best thing about this book is that once you have discovered your strengths within the Ready-Aim-Fire sequence — and thus discovered your weaknesses— Geof gives you specific techniques to fill those gaps." Walt Hopkins, Castle Consultants International Ltd.

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25 Role Plays for Interview Training: Geof Cox and Chuck Dufault, Gower, Aldershot, 1997, ISBN 0-566-07903-8

This is a series of roleplay exercises to facilitate training to acquire or refine skills in interviewing others for results. There are five sections, each consisting of five role plays and a detailed introduction into the purpose and desired outcomes for each interview type: Selection, Appraisal, Counselling, Discipline and Separation.

The role plays themselves have trainer guidance information, briefs for the interviewer and interviewee, application and assessment forms, personnel records and other relevant paperwork to enable you to run a training session in interviewing skills.

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50 Activities on Creativity and Problem Solving, Geof Cox, Chuck Dufault and Walt Hopkins, Gower, Aldershot, 1991, ISBN 0-566-029804

The 50 activities in this collection will help develop creative thinking and channel it for business problem solving. The materials are grouped into six categories: icebreakers, creativity, problem analysis, solution finding, implementation and the thinking process. Designed for easy use by trainers and managers alike, this loose leaf collection contains full instructions and guidance on facilitating the activities.

A good practical guide to Appreciative Inquiry packed with examples, case studies and checklists.

A great book from two of the pioneers of the practice of Appreciative Inquiry, following the major success case study of Hunter Douglas

A great 'how to' book for planning and running Future Search conferences

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As the title says - a user's guide!

This is a leadership text for anyone in a position of responsibility - check your intent and impact and change the way you behave in ordert o help build a supportive and growing culture.

The companion volume to Creating WE - takes up the story and produces a range of action steps to put the ideas into action.

The classic on th eLearning Organisation

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From the ex Strategy Director of Shell, an insight into what gives companies life and longevity

The 'Bible' on the process and practice of consulting. A must read for all internal and external consultants

The companion piece to Flawless Consulting - this book draws on a range of inspirations from Greek tragedy to Zen Buddhism to address the dilemmas and conflicts in the consulting role.